Dr. Laura Gallaher on How to Have Crucial Conversations, the Root Cause of Defensiveness, and the Importance of Vulnerability

In this episode you’ll hear: 

  • Dr. Laura Gallaher shares that it is our natural tendency to avoid difficult conversations because we want to keep the world around us harmonious and peaceful. (2:46)
  • In order to engage in crucial conversations effectively it’s important to acquire the knowledge and skill on how to do so. (3:00)
  • Why it feels scary to have these conversations and how our brains are wired to keep us safe and maintain the connection to our tribe so that we survive. (5:11)
  • How to be direct with people in your personal and professional life about what matters to you without being abrasive or hurting their feelings. (7:03)
  • Insights on what it really looks like to be defensive in a conversation and how to work through it for clear communication. (9:14)

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